Effective Date: January 2024
Last Updated: May 2025
1. Introduction
Exmerce Services (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy describes how we collect, use, store, protect, share, and delete information in accordance with the Amazon Data Protection Policy (DPP), the General Data Protection Regulation (GDPR), and other applicable data protection laws.
By using our website www.exmerceservices.co.uk or our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect and process personal information solely for the purpose of providing Amazon account management and related business services. The types of data we may collect include:
- Client-provided information such as Amazon account access credentials, performance data, and account-related materials necessary for service delivery.
- Contact details such as name, email address, and communication records.
- Any other information voluntarily provided through our communication channels or forms.
We do not collect payment card data, browsing analytics, or marketing-related information.
3. How We Collect Information
We collect information directly from clients through secure means, including:
- Google Forms for onboarding and data collection.
- Direct communication via email or other approved methods.
We do not use cookies, tracking technologies, or automated analytics tools on our website.
4. Use of Information
Personal data collected from clients is used exclusively for the following purposes:
- To perform Amazon account management and related operational activities.
- To communicate with clients regarding service delivery, updates, or support.
- To comply with contractual and legal obligations under Amazon’s Data Protection Policies.
We do not use client data for marketing, profiling, or any unrelated purposes.
5. Data Storage and Security
Client data is securely stored on Google Drive and Google Sheets, in accordance with Google’s data security and encryption standards. Access to this data is restricted to authorized members of the Exmerce Services team and protected through secure authentication controls.
We implement appropriate technical and organizational measures to safeguard information against unauthorized access, alteration, disclosure, or destruction.
6. Data Sharing and Disclosure
Exmerce Services does not share, sell, or distribute client data to any external parties.
All client information remains strictly within our internal team and is used only for the purposes described in this Policy.
Data may only be disclosed if required to comply with applicable law, regulation, or a valid legal request.
7. International Data Transfers
As Exmerce Services operates from Pakistan and serves clients in other regions, certain data may be processed or accessed from outside the client’s country of residence.
We rely on secure cloud-based services (Google Workspace) that maintain compliance with recognized international data protection standards to ensure adequate protection of transferred data.
8. Data Retention and Deletion
We retain client information only as long as necessary to fulfill our contractual obligations and for limited post-service reference.
All client data, including Amazon account credentials and related materials, is deleted within six (6) months after the termination or completion of the service contract, unless retention is required by law.
Clients may request deletion of their data at any time by contacting us at contact@exmerceservices.co.uk.
9. Your Rights (GDPR Compliance)
If you are located in the UK or the European Union, you have the following rights under the GDPR:
- Right of Access: To request access to the personal data we hold about you.
- Right to Rectification: To correct any inaccurate or incomplete information.
- Right to Erasure: To request the deletion of your data where applicable.
- Right to Restriction of Processing: To limit how we process your data in certain circumstances.
- Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your data based on legitimate interests.
Requests to exercise these rights may be sent to contact@exmerceservices.co.uk.
10. Children’s Privacy
Our services are intended for business clients and are not directed at minors under the age of 18. We do not knowingly collect or process data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Amazon’s Data Protection Policies.
Any updates will be posted on our website with the revised effective date. Continued use of our services after such updates constitutes your acceptance of the revised Policy.
12. Contact Information
For questions, concerns, or data-related requests, please contact:
Exmerce Services
Email: contact@exmerceservices.co.uk
Website: www.exmerceservices.co.uk
Location: Kohat, Pakistan